[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations and business intelligence. They are seeking a proactive Customer Success Manager to own the post-sale client relationship, ensuring maximum value from their real estate data and valuation solutions while building lasting partnerships with clients.ResponsibilitiesOwn the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutionsLead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day oneContinuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnershipsPartner closely with Sales to accelerate renewals and uncover upsell and expansion opportunitiesCapture and amplify client feedback, working cross-functionally with Product and Operations to shape and improve the overall customer experienceDevelop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impactBring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear valueThrive in fast-paced environments by confidently managing multiple accounts and competing priorities without losing focus on outcomesInfluence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer successOperate effectively in ambiguity, bringing structure, clarity, and forward motion where processes are still evolvingLeverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accountsMaintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precisionTake a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the businessSkills3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus)University or College degree in Business Administration or Marketing preferredBenefitsAn open and inclusive culture and work environmentCompany events & value-driven awardsComprehensive Benefits: 100% extended health coverage, dental, vision, out of country, life insurance, and disability benefitsGRSP plan with employer matchAnnual wellness subsidyGenerous vacation daypolicy +personal daysMaternity leavetop-upFull, unlimited access to employee Assistance ProgramOther employeeperksand discounts!Company OverviewRPS Real Property Solutions is a provider of outsourced real estate solutions. It was founded in 1990, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.rpsrealsolutions.com.