[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Pluralsight is a learning platform dedicated to accelerating technology skills and capabilities. They are hiring a Customer Success Manager to engage, retain, and enable customers to effectively utilize their platform, drive renewals, and achieve retention targets.ResponsibilitiesDrive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual successTake full accountability for your accounts in all aspects from onboarding to renewalAnticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growthNavigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value driversTake corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successfulInspire change within customers to drive adoption of standard methodologies and successful implementationsPredict and forecast risk, renewal and expansion within customer portfolioSkillsRequires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degreeExperience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)Experience supporting global enterprise customers on both SaaS and On-Premises solutionsExperience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departmentsAbility to travel 25-50%This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and FridaysExperience with Gainsight and Salesforce.com preferredAn understanding of the software engineering development life cycle and workflowsTechnical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutionsBenefitsCompetitive compensationBonus eligibilityComprehensive medical coverageUnlimited PTOWellness reimbursementProfessional development fundsCompany OverviewPluralsight is a technology learning platform for software developers, IT admins, and creative professionals. It was founded in 2004, and is headquartered in Draper, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.pluralsight.com.