[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers across the automotive industry. The Customer Success Manager will be responsible for client satisfaction and success, maximizing the adoption of CDK products and driving client engagement while minimizing churn.ResponsibilitiesFollow all CDK Global policies and proceduresComplete all mandatory assigned compliance tasks and acknowledgementsMeet or exceed all performance expectationsFields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goalsMaintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisorAssesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunitiesPrepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organizationIdentifies opportunities, creating a plan for addressing training needs for dealership staffPartners with Sales to become a key asset in helping grow the CDK business with the clientSuccessfully identifies and implements strategies for retaining “at risk” clientsDevelops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where neededSeeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peersUtilizes Totango to document valued-added conversations & engagements with dealer partnersTravel 75% of the timeSkillsMinimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industryAbility to work and influence across all levels of the dealershipKnowledge of CDK applications and familiarity with automotive industryIn-depth knowledge of variable dealership operations or in training dealer staff on software applications and processHigh sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathyStrong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervisionTime management and completion of tasks to a definite deadlineHigh school diplomaExperience with SalesforceAble to Travel up to 75%Valid Driver's License/travel documents(if applicable)3+ years of retail automotive experience preferredFamiliarity with CDK's org structure, solutions, implementation and service modelsSaaS experience preferred but not requiredExperience using a CX platformSome automotive knowledge (Areas of the dealership and Dealer workflows)BA/BS PreferredBenefitsMedical, dental, and vision benefitsPaid Time Off (PTO)401K Matching ProgramTuition ReimbursementAnnual performance bonusOther applicable incentive compensation plansCompany OverviewCDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers. It was founded in 1972, and is headquartered in Austin, Texas, US, with a workforce of 5001-10000 employees. Its website is http://www.cdkglobal.com/.Company H1B SponsorshipCDK Global has a track record of offering H1B sponsorships, with 2 in 2026, 33 in 2025, 40 in 2024, 27 in 2023, 48 in 2022, 54 in 2021, 31 in 2020. Please note that this does not guarantee sponsorship for this specific role.