[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Five Star Bath Solutions is seeking a motivated and dynamic Client Representative to join their team. This role involves being the primary point of contact for clients, scheduling appointments, and enhancing client satisfaction to drive business growth.ResponsibilitiesSet in-home appointments with leads generated from our marketing effortsConfirm scheduled appointments and ensure the sales team has accurate, up-to-date informationFollow corporate-provided scripts and processes with professionalismAdapt corporate strategies to fit the needs of the Albany marketProvide a smooth and professional customer experience over the phoneTrack and report key performance metrics related to appointments and confirmationsMaintain a positive, friendly attitude with customers and the internal teamSkillsProven experience in customer service or account managementStrong communication skills with the ability to effectively convey information to clients and team membersProficiency in computer skills with the ability to learn and navigate systemsAbility to work independently as well as collaboratively within a team environmentA proactive approach to problem-solving with strong organizational skills who adapts quickly in a fast paced environmentA passion for building lasting relationships with clients and a commitment to delivering exceptional serviceFamiliarity with customer relationship management (CRM) tools is a plusBenefitsPaid trainingReferral programWork from homeBonus opportunitiesCompany OverviewAt Five Star Bath Solutions, we understand that successful bath remodeling projects involve more than just skilled labor and good materials. It was founded in 1996, and is headquartered in Spanish Fork, Utah, USA, with a workforce of 11-50 employees. Its website is https://fivestarbathsolutions.com.



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