[Remote] Customer Success Leadership (RN required)

Note: The job is a remote job and is open to candidates in USA. Percipio Health is a fast-growing digital health platform focused on AI-guided healthcare solutions. They are seeking an experienced Clinical RN Leader to develop their Customer Success vertical, bridging AI technology with healthcare delivery and optimizing client engagement.ResponsibilitiesBuild Vertical: Design the strategy for the Customer Success departmentLead Teams: Hire and mentor a high-performing clinical success engagement and customer optimization teamOnboard Clients: Guide early health system and health plan partners through implementation and desired outcomes realizationDrive Value: Help clients deploy proactive intervention workflows based on AI biomarker insightsOptimize Efficiency: Guide care teams to maximize the workflow efficiency gains of our platformShape Product: Partner closely with the executive team to guide overall product direction from customer feedbackTravel Freely: Travel up to 50% initially throughout the US to support early launch sitesSkillsActive Registered Nurse (RN) license requiredProven history of thriving in a fast-paced startup environmentHands-on experience scaling clinically-focused digital health solutionsExperience working with both health plans (payers) and health systems (providers)Deep understanding of Medicare Advantage, HEDIS measures, and value-based care programsMinimum 5+ years in clinical leadership or healthcare administrationWillingness to travel up to 50% of the time for client onboardingBenefitsCompetitive salary and equity packages.Comprehensive health, dental, vision and 401K benefits.Remote work from home when not traveling.Company OverviewPercipio Health uses AI based insights to help clinicians and caregivers maintain holistic view of a patient's health. It was founded in 2022, and is headquartered in Plano, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.percipiohealth.com/.