[Remote] Customer Success Leader - Absence

Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. The Customer Success Leader is responsible for leading a team of Account Managers to ensure strong customer relationships and program performance while driving retention across absence administration accounts.ResponsibilitiesResponsible for leading, coaching, and developing a team of Account Managers; including setting goals, assessing performance, and driving professional growthDrive retention and growth across the book of business by proactively managing risk and identifying expansion opportunitiesAct as a leader sponsor in customer consultations, finalist meetings, and internal discussionsSupport team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environmentsIdentify and implement process improvements that enhance service delivery, partner experience, and team efficiencyPartner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goalsDevelop methods for improving customer success operational effectiveness and contribute to strategic planningTravel as needed to support partner and customer engagements, including mandatory kickoff events and other key business initiativesPerform other duties as assignedSkills5+ years' demonstrated experience managing or mentoring a team in customer support and relationship managementBachelor's degree requiredExcellent communication, presentation, and relationship management skillsStrong critical thinking, organizational skills, and attention to detailAbility to manage competing priorities across team leadership and personal relationship ownershipWillingness and ability to travel as needed for partner and customer engagementsConsistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is requiredAbility to be present on camera during work-related trainings, meetings, and/or eventsMust be able to sit or stand at a desk for prolonged periods while working on a computerPartnership management experience preferredExperience in absence management, employee benefits, or a related HR services field a plusAdvanced degree a plusBenefitsFull benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much moreBonusCompany OverviewComPsych® is the world’s largest provider of mental health services and GuidanceResources® for life. It was founded in 1984, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.compsych.com.