[Remote] Customer Success Intern

Note: The job is a remote job and is open to candidates in USA. SAP Taulia is a fintech company that aims to revolutionize working capital solutions. As a Customer Success Intern, you will support the Customer Success Management team by assisting with customer programs, data analysis, and strategic projects, while gaining valuable experience in a fast-paced environment.ResponsibilitiesProgram Support: Partner with a team of Customer Success Managers to help Taulia customers' programs succeed and grow total account revenueData Analysis & Recommendations: Assist CSMs in researching, analyzing data, and preparing recommendations for internal and external stakeholders to optimize and expand customer programsIssue Resolution: Track support tickets and coordinate closely with Taulia’s Technical Services and Support teams to ensure outstanding customer issues are resolved promptlyStrategic Projects: Support additional cross-functional or strategic projects outside of day-to-day account management tasksMeeting Preparation: Assist in gathering metrics and preparing materials for Quarterly Business Reviews (QBRs) and operational readiness meetingsContinuous Learning: Proactively seek out learning opportunities, including internal product training, shadowing senior team members, and mentoring sessionsSkillsCurrently pursuing a degree in Business, Finance, Supply Chain Management, Economics, Communications, or a related fieldStrong analytical skills with the ability to interpret data and translate it into actionable insightsExcellent written and verbal communication skills; comfortable interacting with cross-functional teamsHigh level of curiosity and a proactive willingness to learn from peers and take guidance on complex tasksHighly organized with the ability to balance multiple activities and meet deadlinesFamiliarity with or eagerness to learn tools such as Salesforce, Looker, Excel, and JiraBenefitsFlexible work scheduleRemote-friendly environmentComprehensive Insurance Coverage (Medical, Dental, Vision, Life)Comprehensive PTO Structure (PTO, Sick Leave, Bereavement)Company-issued equipment (laptop, monitor, etc.)Career Development/PathingEAP Program/Mental Health AdvocacySupportive Work CultureCompany OverviewSAP Taulia, a global fintech leader, delivers AI-powered working capital solutions that unlock liquidity and drive supply chain resilience. It was founded in undefined, and is headquartered in , with a workforce of 501-1000 employees. Its website is https://taulia.com/.