[Remote] Customer Success Executive - Oracle Health

Note: The job is a remote job and is open to candidates in USA. NetSuite is a company under Oracle that is seeking a Customer Success Executive to drive value realization and long-term success for high-impact customers. The role involves building executive relationships, ensuring customer satisfaction with Oracle Health solutions, and leading cross-functional collaboration to optimize customer outcomes.ResponsibilitiesDevelop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignmentLead strategic business reviews, roadmap discussions, and long-term planning sessionsRepresent the customer’s voice within Oracle Health and ensure internal alignment to their prioritiesDrive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitmentsEnsure customers achieve full value from their investments through proactive guidance, best practices, and solution optimizationMonitor customer health, identify risk signals early, and coordinate mitigation plansOrchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experienceFacilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomesAdvocate for customer needs in product planning and innovation discussionsDevelop and execute customer success plans, communication cadences, and governance structuresEnsure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicatedMaintain accurate account documentation, forecasting inputs, and health assessmentsProtect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategyPartner with account teams to influence renewals, expansion cycles, and value-based selling motionsSupport commercial planning through insights on customer priorities, risks, and partnership trajectoryContribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learnedMentor junior team members and support organizational development initiativesSkillsApplicants are required to read, write, and speak the following languages: English6 to 10+ years of experienceStrong business acumenExecutive communication skillsAbility to navigate complex environmentsChampioning customer needsMitigating riskAccountable for retention, adoption, partnership strategy, and overall customer experienceDevelop and maintain strong relationships with senior customer executivesLead strategic business reviews, roadmap discussions, and long-term planning sessionsRepresent the customer's voice within Oracle HealthDrive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitmentsEnsure customers achieve full value from their investments through proactive guidance, best practices, and solution optimizationMonitor customer health, identify risk signals early, and coordinate mitigation plansOrchestrate collaboration with product, services, support, sales, and operationsFacilitate resolution of complex issuesAdvocate for customer needs in product planning and innovation discussionsDevelop and execute customer success plans, communication cadences, and governance structuresEnsure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicatedMaintain accurate account documentation, forecasting inputs, and health assessmentsProtect and grow existing customer relationships by identifying expansion opportunitiesPartner with account teams to influence renewals, expansion cycles, and value-based selling motionsSupport commercial planning through insights on customer priorities, risks, and partnership trajectoryContribute to continuous improvement across the Customer Success organizationMentor junior team members and support organizational development initiativesBenefitsMay be eligible for equity.Eligible for commission with an estimated pay mix of 60/40 - 90/10.Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceCompany OverviewNetSuite is cloud computing company dedicated to delivering business applications over the internet. It was founded in 1998, and is headquartered in Redwood Shores, California, USA, with a workforce of 10001+ employees. Its website is https://www.netsuite.com/portal/home.shtml.