[Remote] Customer Success Engineer (East)

Note: The job is a remote job and is open to candidates in USA. Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver predictive search experiences. As a Customer Success Engineer, you will ensure customers adopt and scale the search platform by providing technical onboarding, solution design, and implementation support.ResponsibilitiesAct as a consultant on a variety of customers, delivering ad-hoc services tailored around their needsScope, shape and present technical workshops to drive Algolia’s adoptionAdvise Algolia’s customers on the best technical and industry practices around search implementation and optimizationWork closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experienceWork across the organisation and escalate as necessary for confirmation of solutions or other optionsPartner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customersDevelop, maintain and present comprehensive case status reports to customers on a regularly scheduled meetingProactively identify and work with the customer to resolve technical risks and bottlenecksProvide guidance on how to optimise the use of their environmentSkillsFunctional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, PythonExperience with REST API, database management, and web development technologiesExperience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audienceProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channelsExcellence in time management, task prioritization, and evaluation of situational urgencyTravel to customers' locations may be requiredLocated in US Central or Eastern time zoneFamiliarity with iOS & Android platformsExperience supporting open-source projects & their GitHub communitiesExperience with Shopify, Magento, and Salesforce a plusBenefitsFlexible Workplace StrategyAlgolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.We place an emphasis on an individual’s impact, contribution, and output, over their physical location.Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees.Positions listed as "Remote" are only available for remote work within the specified country.Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.Company OverviewAlgolia is the Search-as-a-Service platform that enables companies to deliver fast and relevant digital experiences that drive real results. It was founded in 2012, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://www.algolia.com/.