[Remote] Customer Success Engineer - East

Note: The job is a remote job and is open to candidates in USA. Hightouch is an Agentic Marketing Platform that empowers marketing teams to leverage data and AI for campaign success. The Customer Success Engineer role involves working directly with users to maximize their value from the platform, requiring strong technical skills and collaboration across various teams.ResponsibilitiesYou’ll work directly with all users to ensure they can get the most value from the platformThis may include answering questions in Intercom, Slack, on the phone, or through emailThe role is perfect for strong team players that want to have impact across the company and with our customersSkills2+ years in a customer-facing role (Note: Doesn't necessarily need to be technical)Technical background either through experience or educationConversant in SQL or willing to learn the basics and a few more advanced topicsStrong discovery and interpersonal skillsIntellectual curiosity, high ambition, and humilityExcellent verbal and written communication skillsAbility to adapt to an ever-changing work environmentThorough understanding of the technology industry and its playersBenefitsMeaningful equity compensation in the form of ISO optionsEarly exercise and a 10-year post-termination exercise windowCompany OverviewHightouch is an agentic marketing platform that utilizes a Composable Customer Data Platform (CDP) to enhance marketing efforts. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.hightouch.com.