[Remote] Customer Success Engineer (Associate)

Note: The job is a remote job and is open to candidates in USA. Argyle is a fast-growing, remote-first startup focused on solving consumer data problems. The Customer Success Engineer will partner with customers to support SDK and API integrations, troubleshoot technical issues, and collaborate with cross-functional teams to enhance the product experience.ResponsibilitiesPartner with customers to support SDK and API integrations, guiding them through implementation and troubleshootingInvestigate and resolve technical issues across web and mobile environments, escalating thoughtfully when broader changes are neededCollaborate cross-functionally with Engineering, Product, Sales, and Customer Success to unblock customers and improve the overall product experienceDebug issues across the stack, reading and contributing to code when needed to diagnose problems or improve reliabilityIdentify recurring issues and suggest improvements to documentation, tooling, and internal processesBuild strong familiarity with Argyle’s platform and data model to confidently support customer use cases and edge casesSkills1–3 years of experience in a Support Engineering, Solutions Engineering, or similar client-facing technical roleStrong debugging and troubleshooting skills across web and mobile systems, with working knowledge of full-stack development conceptsComfort reading and understanding code across a full-stack codebases to help diagnose issues and support integrationsExperience working directly with technical customers and navigating ambiguity with sound technical judgmentAbility to identify patterns across support tickets, and eagerness to contribute to process and/or product improvementsBenefitsDiscretionary Performance BonusEquityCompany OverviewArgyle is the leading provider of direct-source, consumer-permissioned income, employment, and asset verifications It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.argyle.com.



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