[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Skyflow is a data privacy vault company focused on simplifying the protection and governance of sensitive customer data. They are seeking a Customer Success Engineer to lead technical consultations and support for customers, ensuring effective onboarding and providing technical guidance to enhance customer value.ResponsibilitiesGain deep technical understanding of Skyflow’s product and integration capabilities to engage with stakeholders in customer organizationsWrite basic code samples for Customers to reference during implementationSteward customers through the technical onboarding processInitial Technical Support Point of Contact for customers during and after implementationConsistently achieve successful results, even under tough circumstancesShow adaptability when faced with gaining support from varying audiencesLeverage AI tools and automation to streamline onboarding, documentation, troubleshooting, and support workflows, enabling scalable customer success operationsIdentify and implement AI-driven opportunities to reduce manual effort, accelerate time-to-value, and enhance proactive customer insights and engagementSkills5+ years of technical experience working on SaaS technology platforms3+ years of experience in customer-facing rolesCustomer and Continuous Improvement PassionAbility to effectively communicate complex technical concepts (Written and Verbal)Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)Experience with API centric development technologies (OAS, GraphQL, REST, micro-services patterns and concepts)Experience with both Client-side and Server-Side SDKsExperience with Data Architectures (Databases, NoSQL data stores, ETL, Integration, etc.)Application-level security experience (AuthN, AuthZ, Key Management, PBAC, ABAC, RBAC)Experience in ideating solutions and working with technology partnersExperience working with end-users and an ability to articulate their challengesAn ability to execute efficiently in an ambiguous environmentExperience leveraging AI tools and AI-assisted development platforms (e.g., copilots, LLMs, workflow automation tools) to accelerate implementation, improve troubleshooting, and deliver customer value fasterFamiliarity with integrating AI-driven analytics or automation into customer-facing workflows to improve scalability, insight generation, and operational efficiencyBenefitsWork from home expense (U.S., Canada, and Australia)Excellent Health, Dental, and Vision Insurance Options (Varies by Country)Vanguard 401kFlexible Paid Time Off (Unlimited)Generous EquityCompany OverviewSkyflow provides a data privacy vault with an API interface. It was founded in 2019, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.skyflow.com.