[Remote] Customer Success Director

Note: The job is a remote job and is open to candidates in USA. Truveris is a pharmacy cost containment company focused on reducing pharmacy costs and enhancing transparency for employers. They are seeking a Customer Success Director to manage complex client accounts, providing strategic advice on PBM contracts and ensuring client satisfaction and retention.ResponsibilitiesServe as the strategic advisor and primary owner for 3–5 large, complex client accountsLead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimizationGuide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendorsOwn the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as neededBuild trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just serviceTranslate complex data and contract terms into clear, actionable recommendations for executive stakeholdersIdentify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approachOwn the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polishSkills8+ years of hands-on PBM experience, including direct involvement in:Contract structure and evaluationPricing models and guaranteesCompliance and performance termsProven experience advising clients (externally) on PBM vendor strategy or contract decisionsExperience managing large, complex accounts, ideally including public sector clients and procurement processesTrack record of owning or driving client renewals and long-term agreementsStrong ability to translate complex financial or contractual concepts into clear recommendationsExperience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits ConsultantDemonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholdersHigh degree of autonomy and confidence in owning client relationships and outcomesCompany OverviewTruveris is a Pharmacy Cost Containment (PCC) company dedicated to reducing pharmacy costs and driving transparency It was founded in 2009, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is http://truveris.com.