[Remote] Customer Success Coordinator

Note: The job is a remote job and is open to candidates in USA. WarriorBabe is a company dedicated to empowering women through fitness and personal growth. They are seeking a Customer Success Coordinator to support clients in their fitness journeys, ensuring a positive onboarding experience and fostering long-term engagement with the company's programs. This role involves building strong relationships with clients, addressing their questions, and identifying opportunities for further support and program participation.ResponsibilitiesSupport coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success ManagerField general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)Work closely with the internal WarriorBabe team to support any client issues and escalationsProactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate teamSupport client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goalsContribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approachSkills3-5+ years in customer service, preferably with experience in client successAbility to articulate ideas clearly, both verbally and in writingSolid understanding of Customer Relationship Management (CRM) systems and project management toolsExceptional multitasking skillsStrong time-management skillsAvailability to accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddlesBenefitsPerformance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomesFull-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting timesAfter 90 days, you will gain access to medical, dental, and vision insuranceImmediately eligible to participate in our 401k plan featuring employer matchingAccrued PTO, including paid holidays, to support work-life balanceReceive discounted WarriorBabe merchandise and services, enhancing your connection to our community and productsCompany OverviewWarrior Babe provides online fitness and nutrition coaching for women, focusing on personalized 1:1 programs. It was founded in 2018, and is headquartered in Glen Mills, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.warriorbabe.com.