[Remote] Customer Success Coordinator 4

Note: The job is a remote job and is open to candidates in USA. DocGo is leading the proactive healthcare revolution with an innovative care delivery platform. The Customer Success Coordinator 4 will be responsible for managing patient interactions and coordinating mobile health clinician schedules to ensure high-quality patient care. Responsibilities Receive, review, prioritize, and dispatch incoming calls using the company’s proprietary CAD system Accurately track and document all calls and interactions in the CRM system, with close attention to dispatch workflows and protocols Serve as the central coordinator for mobile health clinician schedules and patient visits, maintaining clear and consistent communication with patients, prospects, support teams, and clinicians Receive, prioritize, and dispatch patient visits through the proprietary DARA platform Coordinate appointments, including cancellations, no-shows, reschedules, and follow-up activities Deliver exceptional service to medical staff, patients, the public, and internal team members Collect and verify necessary patient information from patient support and outreach call center agents to ensure visit readiness Maintain a professional, calm, and courteous demeanor both in person and during all phone interactions Dispatch field units to scheduled visits to ensure timely, high-quality patient care within established service standards Proactively manage delays by providing regular updates to affected patients and offering immediate rescheduling options when cancellations occur Handle visit cancellations by notifying field staff, offering available openings to prioritized patients based on routing and urgency, minimizing visit loss, and securing the next available appointment Communicate priority dispatch needs and complete thorough task handoffs prior to the end of each shift Provide courteous, helpful, and professional customer service to patients, coworkers, supervisors, and the general public at all times Demonstrate flexibility to support a 24/7 healthcare operation, including variable work schedules as business needs require Provide support to internal staff with scheduling adjustments and dispatch-related issues Perform additional duties and special projects as assigned Skills High school diploma or general education degree (GED) Dispatch, healthcare, and/or operations monitoring background is preferred Tech-savvy with knowledge of computer-aided dispatch software (CAD) Experience with CRM systems, such as Salesforce and hospital EMRs is preferred Knowledge of procedures and guidelines for emergency situations Excellent verbal, organizational, and communication skills Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business Dispatch, healthcare, and/or operations monitoring background is preferred Experience with CRM systems, such as Salesforce and hospital EMRs is preferred Benefits Medical Dental Vision (with company contribution) Paid Time Off 401k Company Overview DocGo is a telehealth company offering mobile medical services, on-site event medical services, and transportation. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is