[Remote] Customer Success Associate (Customer Support) - Remote $24/Hr

Note: The job is a remote job and is open to candidates in USA. Military Spouse Jobs is an organization that partners with companies to source qualified talent for various roles. They are seeking a temporary Customer Success Associate to support a portfolio of small-medium business customers, ensuring a consistent and high-quality experience while managing customer inquiries and driving overall account health and satisfaction.ResponsibilitiesManage a book of SMB customers, ensuring consistent engagement and a strong overall customer experienceSupport customer product adoption and ongoing success through structured and scaled touchpointsRespond to customer inquiries and proactively address risks, ensuring timely resolution and follow-throughPartner with internal teams (Leave Success, Support, Product, etc.) to resolve customer issues and escalationsHelp identify expansion opportunities and contribute to customer advocacy effortsTrack and communicate customer health using both qualitative insights and quantitative dataMaintain accurate and up-to-date records in our CRM, prioritizing risks and opportunities across your bookMonitor trends across SMB accounts and help develop proactive plays to improve engagement and retentionContribute to building and refining scalable processes, playbooks, and automation for managing high-volume accountsContinuously build your knowledge of the platform, leave management, and compliance landscapeAct as a voice of the customer by surfacing feedback and identifying opportunities to improve product and experienceSkillsHigh School/GED1-2 years experience in customer success, account management, support, or a related customer-facing roleYou are highly organizedYou are tech-savvy and comfortable learning and navigating multiple systems quicklyYou are empathetic, personable, and skilled at building trust with customersYou are curious and ask thoughtful questions to understand customer needs and goalsYou have strong communication skills and can clearly convey value and next steps to customersYou are proactive and take ownership of your work, while also knowing when to ask for helpYou are comfortable in a fast-paced, evolving environment and excited to help build and improve processesYou have strong attention to detail and can balance urgency with importance effectivelyYou are adaptable, resourceful, and comfortable working with some ambiguityExperience in HR tech, leave administration, or benefits administration platformsExposure to QBRs, customer reporting, or business review preparationFamiliarity with CRM and support tools such as Salesforce, HubSpot, Zendesk, or GainsightExperience working in SaaS environments with customer success or support toolingBackground supporting or managing HRIS or payroll integrationsExperience working in a remote environmentBenefitsEquipment is provided!Company OverviewMilitary Spouse Jobs provides employment referral and job placement solutions to military spouses. It was founded in 2010, and is headquartered in Fort Myers, Florida, USA, with a workforce of 51-200 employees. Its website is https://militaryspousejobs.org.