[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Topline Pro is building a team of customer-first problem solvers who thrive on helping others succeed. As a Customer Success Associate, you will be the first point of contact for customers, answering questions and solving issues while collaborating with various teams to enhance customer experience. Responsibilities Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported Flex between teams, from customer support to onboarding, stepping in where help is needed most Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track Learn new technologies quickly and help improve internal processes as we scale Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication Skills Exceptional written and verbal communication skills; able to make complex things sound simple A genuine passion for helping people and delivering great customer experiences Strong organizational and time management skills; can juggle multiple priorities smoothly Growth mindset, open to feedback and eager to learn and improve Comfort working across different teams and systems; flexible and tech-savvy Spanish fluency is a plus Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality Benefits Full Medical, Dental, and Vision Health Coverage Computer and workspace enhancements 401(k) plan (non-matching) Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year Company-paid Wellhub membership for fitness and wellness Dinner covered with Uber Eats + a stocked kitchen to keep you fueled Company Overview Topline Pro is a generative AI platform enabling home services professionals to manage and scale their businesses online. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is