[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. MOCA Systems, Inc. is a leading software and services provider for the Architecture, Engineering, and Construction industry. They are seeking a Customer Success Associate to join their team, focusing on ensuring clients see value in planning their construction projects and driving engagement with the platform.ResponsibilitiesLaunch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practicesWork to resolve all product and project-related customer questions and requests efficiently and effectivelyHandle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer serviceDrive increased engagement for new and existing clientsHelp specify, outline and advocate for UI/UX improvements based on customer feedbackSkillsBachelor's degree from an accredited university or college or equivalent experienceExposure to Customer Success or Account Management roles, preferably in B2B SaaS environmentsFamiliarity with enterprise software applicationsExcellent organizational, project management, consultative and time management skillsPassion for working on a small, dedicated, agile and determined teamStrong written and oral presentation skills, as well as active listening skillsSolid sense of empathy for clients, as well as a passion for revenue growthExceptional ability to multi-task in a fast-paced environment, balancing quality and speedConstruction management, architecture, engineering or project controls experienceExperience with Lean Construction and the Last Planner systemBenefitsFull benefit plan including medical, dental, vision, and life/disability insurance401(k) with generous employer matchAn HSA employer contribution in certain circumstancesCompany OverviewMOCA Systems, Inc. It was founded in 1999, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://moca-pm.com.