[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Steer Health is an AI-native healthcare engagement platform serving numerous organizations and patients. They are seeking a Customer Success Associate to support customer onboarding, relationship management, and healthcare operations while contributing to the growth and success of the company's platform.ResponsibilitiesSupport sales hand-off, customer onboarding and implementation activitiesHelp customers adopt and maximize value from Steer’s platformMonitor customer requests and ensure timely follow-upCoordinate across Customer Success, Product and Engineering teamsDocument customer feedback and identify trendsAssist with customer training and education initiativesHelp maintain customer health metrics and reportingParticipate in customer meetings and learn account management best practicesIdentify opportunities to improve customer experience and internal processesJump in wherever needed, because startup life requires flexibility and teamworkSkills1-3 years of professional experience OR equivalent healthcare experienceStrong communication skills and professional presenceExceptional curiosity and willingness to learnHighly organized with strong attention to detailComfortable working in ambiguity and adapting to changing prioritiesSelf-starter who takes initiative without waiting for detailed instructionsExcited about startups, AI technology and building processes as you goExperience working in a healthcare setting such as hospital systems, medical practices or clinicsExperience working for a healthcare technology companyExperience with AI, voice agent, or patient engagement platform implementationsCustomer-facing experienceStartup experienceProject coordination or implementation experienceBenefitsFull benefits package (medical, dental, vision)High-autonomy environment with direct access to executive leadershipStructured operating cadence with clear goals, metrics, and career growth targetsFlexible PTOs and Company Fixed HolidaysDirect mentorship from senior Customer Success leadershipClear path to Customer Success Manager or Account ManagerExposure to healthcare AI and emerging technologiesOpportunity to help shape processes and influence company growthFast learning environment with meaningful responsibility from day oneWork with a team passionate about improving healthcare experiencesCompany OverviewSteer Health is an AI platform for the human touch and patient wealth. It was founded in 2021, and is headquartered in Irving, Texas, USA, with a workforce of 51-200 employees. Its website is https://steerhealth.io.