[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. KnowFully Learning Group is a company that provides comprehensive continuing education for professionals across various industries. They are seeking a Customer Success Associate to act as a liaison, provide guidance on products and services, and resolve customer issues to maintain high satisfaction levels.ResponsibilitiesEffectively manage large amounts of incoming customer inquiries via phone, email, live chat, etcIdentify and assess customer needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolutionKeep records of customer interactions using all systems as neededFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersSkillsFluency in both English and Spanish is required to effectively perform job duties, including support of programs with Spanish-speaking stakeholdersExcellent verbal and written communication skillsExcellent interpersonal, relationship building, and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong Computer / Data Entry Skills – Microsoft Office ProficiencyAbility to multitask in a fast-paced environmentAbility to use proper phone and email etiquetteAbility to work well independently and as a teamAbility to adapt to the changing needs of the company and departmentAbility to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workersAbility to function well in a high-paced and at times stressful environmentCollege degree or equivalent work experience preferredFamiliarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferredBenefitsHealthDentalVisionLifeDisabilityPaid time off401(k) retirement plan with employer matchCompany OverviewKnowFully Learning Group - end-to-end professional education platform from exam prep to continuing education. It was founded in 1985, and is headquartered in Wayne, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.knowfully.com/.



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