[Remote] Customer Success Architect, Cortex

Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is dedicated to protecting the digital way of life through innovative cybersecurity solutions. The Customer Success Architect will play a crucial role in supporting clients post-purchase, ensuring they derive maximum value from Palo Alto Networks' offerings while troubleshooting critical issues to enhance their security infrastructure.ResponsibilitiesTrusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requestsProduct Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our productsDigital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scaleSkills5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environmentsFamiliarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-casesStrong understanding of enterprise security and IT products, systems, and processesProficiency in scripting with Python and/or JavaScriptAbility to work in a fast-paced, matrixed environment, managing multiple tasks under pressureSkilled in collaborating with and influencing cross-functional teamsStrong communication skills and the ability to build and maintain relationships with customersExperience in customer-facing roles is a mustExperience with attack surface management or CNAPP is a plusBenefitsThe offered compensation may also include restricted stock units and a bonus.A description of our employee benefits may be found https://benefits.paloaltonetworks.com/Company OverviewPalo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations. It was founded in 2005, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.paloaltonetworks.com.