[Remote] Customer Success Architect, Cortex

Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is committed to protecting the digital way of life and is seeking a Customer Success Architect to support clients post-purchase. This role involves driving ROI and value for customers while troubleshooting critical issues and optimizing their security infrastructure.ResponsibilitiesTrusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requestsProduct Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our productsDigital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scaleSkills5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environmentsFamiliarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-casesStrong understanding of enterprise security and IT products, systems, and processesExperience with Linux system administration and troubleshootingProficiency in scripting with Python and/or JavaScriptAbility to work in a fast-paced, matrixed environment, managing multiple tasks under pressureSkilled in collaborating with and influencing cross-functional teamsStrong communication skills and the ability to build and maintain relationships with customersExperience in customer-facing roles is a mustExperience with attack surface management or CNAPP is a plusBenefitsThe offered compensation may also include restricted stock units and a bonus.A description of our employee benefits may be found [here](https://benefits.paloaltonetworks.com/).Company OverviewPalo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations. It was founded in 2005, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.paloaltonetworks.com.