[Remote] Customer Success Architect

Note: The job is a remote job and is open to candidates in USA. Mixpanel is a leader in analytics, providing AI-first digital analytics to help teams accelerate adoption and improve retention. The Customer Success Architect will partner with customers throughout their journey, delivering strategic consultation on data architecture and ensuring successful implementation of Mixpanel's solutions to drive business outcomes.ResponsibilitiesServe as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomesEffectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocksOwn the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analyticsOwn onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integrationEngage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trustDeliver a variety of technical services ranging from data architecture consultations to adoption and change management best practicesLeverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projectsSuccessfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issuesBridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that visionCollaborate with our technical and solutions partners as needed on data optimization and onboarding projectsBe a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clientsSkillsAt least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar roleExperience consulting on defining and delivering ROI through new tool implementationsExperience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that visionThe ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiencyExperience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etcFamiliar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etcFamiliar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etcFamiliar with analytics best practices across business segments and verticalsCan manage complex projects with assorted client stakeholders, working across teams and departments to execute real changeHas a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management roleExcellent written, analytical, and communication skillsStrong process and/or project delivery disciplineEager to learn new technologies and adapt to evolving customer needsBenefitsComprehensive Medical, Vision, and Dental CareMental Wellness BenefitGenerous Vacation Policy & Additional Company HolidaysEnhanced Parental LeaveVolunteer Time OffAdditional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday BreakEquity considerationCompany OverviewMixpanel turns data into decisions with analytics that simplify insights, guide decisions, and measure product and marketing impact. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://mixpanel.com/.Company H1B SponsorshipMixpanel has a track record of offering H1B sponsorships, with 2 in 2026, 12 in 2025, 12 in 2024, 10 in 2023, 22 in 2022, 6 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.