[Remote] Customer Success Agent - Call Center Representative

Note: The job is a remote job and is open to candidates in USA. FMC Freedom Mortgage Corporation is seeking a Customer Success Agent to support their Call Center operations. The role focuses on providing exceptional service to customers by answering queries, resolving issues, and maintaining a positive attitude while multitasking in a fast-paced environment.ResponsibilitiesAnswering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customerProviding information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accuratelyAdhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as requiredWorking as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive wayBuild positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-afterMaintain regular and punctual attendance. Comply with all company policies and proceduresPerforms other related duties as assignedSkillsMust be local to Marlton, NJHigh School Graduate/GED0-1 Years related work experience preferredAbility to multitask and be comfortable in a fast-paced work environmentTop-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letterProvide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data securityAnswering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customerProviding information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accuratelyAdhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as requiredWorking as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive wayBuild positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-afterMaintain regular and punctual attendanceComply with all company policies and procedures0-1 Years related work experience preferredBenefitsPTOMedicalDentalVision401(k) plan with company matchLife insuranceLong term and short-term disability optionsFSA/HSATuition reimbursementOther voluntary benefitsCompany OverviewEssentials is an integrated IT, security, and business solutions provider helping organizations protect, optimize, and grow their operations. It was founded in 2015, and is headquartered in Deerfield Beach, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.onearchwell.com/archwell-essentials.



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