[Remote] Customer Success Advisor, AEC

Note: The job is a remote job and is open to candidates in USA. Autodesk is a company that creates innovative software for various industries. They are seeking a Customer Success Advisor to collaborate with teams and help customers realize the value of Autodesk solutions, while also enhancing customer satisfaction and loyalty.ResponsibilitiesBuild strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectivesEstablish and execute advanced onboarding and adoption strategies to increase customer value and product usageIdentify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to successCollaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestonesDeliver a high-quality experience that deepens customer satisfaction and loyaltyUncover and act on opportunities to expand customer relationship through value discovery and strategic conversationsSkillsStrong business acumenCuriosity mindsetAbility to quickly identify customer needsBuild strong customer relationships through proactive outreach and engagementEstablish and execute advanced onboarding and adoption strategiesIdentify and engage at-risk accounts using strong discovery and consultative skillsCollaborate cross-functionally with Sales, Channel Partners, Support, and ServicesDeliver a high-quality experience that deepens customer satisfaction and loyaltyUncover and act on opportunities to expand customer relationship through value discovery and strategic conversations4–7 years in Customer Success, Account Management, or a related customer-facing roleProven track record of working independently while driving measurable impactExperience navigating complex, cross-functional collaboration with internal and external stakeholdersProficiency in Salesforce or similar CRM systemsExperience with SaaS, cloud-based software, or subscription business modelsFamiliarity with Autodesk customer industries (AEC, MFG, M&E)BenefitsAnnual cash bonusesCommissions for sales rolesStock grantsA comprehensive benefits packageCompany OverviewAutodesk develops 3D design software for use in the architecture, engineering, construction, and media industries. It was founded in 1982, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.autodesk.com.Company H1B SponsorshipAutodesk has a track record of offering H1B sponsorships, with 34 in 2026, 233 in 2025, 243 in 2024, 269 in 2023, 359 in 2022, 298 in 2021, 260 in 2020. Please note that this does not guarantee sponsorship for this specific role.