[Remote] Customer Success

Note: The job is a remote job and is open to candidates in USA. Matia is at the forefront of the DataOps revolution, building a unified platform that streamlines data management from end-to-end. The Customer Success role involves onboarding new customers, managing renewals, tracking usage signals, and translating customer feedback into actionable product input.ResponsibilitiesDesign and run onboarding for every new customer, getting them live, connected, and seeing value within 30 daysOwn renewals across the full book, identify risk proactively before the customer tells youTrack usage signals to spot expansion opportunities and work with sales to act on themBuild process & Run QBRs and health check cadences that keep Matia tied to customer outcomesTranslate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requestsDefine the CS foundation: health scores, success metrics, escalation paths, and sales handoff processSet up the tooling and document everything so this role can scaleElevate our best customers and pass off to marketing and sales to develop content and capture storiesSkills3-6 years in B2B SaaS Customer Success with a track record of owning a book of businessEarly stage startup experience: You thrive in early-stage startup environments (Seed – Series A), comfortable with ambiguity and changeExperience with Mid-Market and Enterprise customers and building customers journeys that mirror their experiencesTechnically fluent - you have worked with technical personas before and understand how to speak to them; you don't need to be an engineerBuilder mindset, comfortable with ambiguity, you identify gaps and fill themClear, confident communicator who earns customer trust quicklyBonus: background at a DataOps, ETL, observability, or data platform companyData fluent, you understand how pipelines work, what ETL means, and why an observability failure matters; you can hold a credible conversation with a data engineer without writing SQLExperience as an account manager or in a sales roleSolid understanding of customer success ops and what's neededCompany OverviewMatia helps to improve data management by combining uniform ingestion, reverse ETL, observability, and cataloging. It was founded in 2023, and is headquartered in Miami, Florida, USA, with a workforce of 11-50 employees. Its website is https://www.matia.io/.