[Remote] Customer Solutions Specialist

Note: The job is a remote job and is open to candidates in USA. CCC Intelligent Solutions Inc. is a leading cloud platform for the insurance economy, creating intelligent experiences for various stakeholders. The Customer Solutions Specialist is responsible for implementing and training customers on CCC ONE Estimating and related applications, requiring strong self-guidance and communication skills. Responsibilities Deliver product training via telephone to new and existing customers Train customers on upgrades, new products, and product updates Tailor training to the workflow needs of particular customers Provide remote problem-solving to customers Remotely install and configure software on various customer PCs Identify and communicate hardware and software problems, documenting them for others in the organization Follow departmental schedules and procedures, including updating reports Conduct video/audio presentations through electronic media as required for business purposes Skills Strong interpersonal skills, including written and verbal communication Motivated self-starter with the ability to manage a dynamic training schedule Excellent time management skills Bachelor's degree or equivalent experience Collision/automotive industry experience, particularly in a repair facility or similar position, is a plus Technical/computer proficiency preferred Experience with conducting remote/webinar training preferred This is not a traveling position Benefits 401K Match Paid time off Annual Incentive Plan Performance Bonus Comprehensive health insurance Adoption Assistance Tuition Reimbursement Wellness Programs Stock Purchase Plan options Employee Resource Groups Company Overview CCC Intelligent Solutions is a SaaS platform that offers digital and data services for the insurance and automotive industries. It was founded in 1980, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship CCC Intelligent Solutions has a track record of offering H1B sponsorships, with 7 in 2026, 69 in 2025, 48 in 2024, 71 in 2023, 79 in 2022, 30 in 2021. Please note that this does not guarantee sponsorship for this specific role.