[Remote] Customer Services Contractor

Note: The job is a remote job and is open to candidates in USA. Entrepreneur Cooperative is seeking a highly organized and customer-focused Insurance Customer Support Specialist to assist clients with policy management, claims coordination, and billing inquiries. This role emphasizes delivering exceptional customer experiences while ensuring operational accuracy and compliance in insurance workflows.ResponsibilitiesServe as a primary point of contact for client inquiries regarding:Insurance coverageBilling questionsPolicy updatesPremium changesRenewalsProvide clear and accurate explanations to help clients understand their policies and available optionsDeliver professional, friendly, and responsive customer service across phone, email, and digital communication channelsProcess policy updates, endorsements, and renewals accuratelyReview premium changes and assist with policy analysisNavigate carrier rating systems and insurance platformsSupport producers and agents with policy-related administrative tasksEnsure policy documentation remains organized, updated, and compliantAssist clients in gathering required documentation for claims processingCoordinate with adjusters and internal teams to support timely claim resolutionMaintain organized records of claims, policy documents, and customer communicationsEnsure all documentation complies with applicable insurance standards and internal proceduresConduct policy reviews to verify accuracy and completeness of documentationSupport compliance with NAIC regulations and carrier requirementsMaintain organized digital files and customer recordsAssist with operational and administrative workflows related to policy servicing and customer supportCollaborate with:AgentsProducersUnderwritersAccount executivesStay updated on:Carrier guidelinesIndustry standardsNew insurance productsPolicy changesSupport internal communication and workflow coordination between departmentsSkillsMinimum 2+ years of experience in customer supportMinimum 2+ years of experience in insurance supportMinimum 2+ years of experience in administrative supportMinimum 2+ years of experience in client-facing service rolesExcellent written and verbal communication skillsStrong follow-up and problem-solving abilitiesHigh attention to detail and organizational skillsIntermediate computer proficiency, including Microsoft Word, Excel, and PowerPointAbility to multitask and manage priorities in a fast-paced environmentComfortable working independently in a remote settingExperience with EzLynxExperience with Applied CMAExperience with insurance agency management systemsBilingual candidates are encouraged to applyPrevious experience supporting U.S.-based clients or insurance agenciesFamiliarity with insurance compliance and documentation processesBenefitsFully remote opportunity with long-term growth potentialCollaborative and supportive work environmentExposure to U.S.-based insurance operations and workflowsOpportunity to grow within customer support and insurance operationsHigh-impact role supporting customer satisfaction and operational excellenceCompany OverviewThe Entrepreneur Cooperative (ECo) is a vibrant, member-driven community designed for entrepreneurs at every stage of their journey. It was founded in 2023, and is headquartered in , with a workforce of 11-50 employees. Its website is https://entrepreneurcooperative.com.