[Remote] Customer Service/Inside Sales Rep

Note: The job is a remote job and is open to candidates in USA. SaniSure is a high-growth multinational manufacturer of single-use products and systems for the biotech industry. The Customer Service/Inside Sales Rep will partner with Sales Representatives to manage customer relationships, drive pipeline progression, and support commercial growth from lead generation to order conversion.ResponsibilitiesPartner with assigned Sales Representatives to support key accounts, territory growth, and pipeline progression; proactively follow up on leads and open quotes to drive conversionServe as the primary point of contact for customer inquiries, concerns, and escalations; build strong relationships to understand customer needs and expectationsIdentify upselling and cross-selling opportunities and communicate findings to the Sales teamGenerate and manage quotes, including annual quotes, and support the preparation and timely submission of RFPsMaintain and update CRM (HubSpot) with accurate deal status, forecasts, and customer interactions; track pipeline progress and booking projectionsReview customer forecast accuracy and support demand planning by aligning CRM pipeline with customer forecasts and operational plansTrack key commercial metrics including lead-to-order conversion, bookings performance, pipeline accuracy, OTIF, and customer service response timeSupport monthly and quarterly business reviews by providing insights on performance trends, forecasts, and key account metricsParticipate in territory and account planning discussions and assist in managing smaller projects that may scale into larger opportunitiesPerform additional job duties as assignedSkillsBachelor's degree in Business, Engineering, Life Sciences, or a related field; or an equivalent combination of education and 5+ years of relevant professional experience3–5+ years of experience in Customer Service, Inside Sales, or Sales Support in a manufacturing or biopharma environmentExperience with CRM systems (HubSpot preferred) and ERP systems (Syteline preferred)Experience in biopharma, life sciences, or regulated industries, with existing knowledge or network within the relevant customer baseExperience supporting RFP processes and complex customer projectsStrong communication, organizational, and problem-solving skills with the ability to coordinate cross-functional teamsAdvanced proficiency in Microsoft Excel, including pivot tables and data analysis; proficiency in Microsoft Office SuiteFamiliarity with AI-enabled toolsCompany OverviewSaniSure is a leading global original equipment manufacturer and supplier of custom, innovative, Single-Use solutions. It was founded in 1992, and is headquartered in Camarillo, California, USA, with a workforce of 201-500 employees. Its website is https://sanisure.com.