[Remote] Customer Service - Temporary Mon-Fri

Note: The job is a remote job and is open to candidates in USA. Five Star Solutions is dedicated to providing excellent customer service and is seeking individuals to assist customers with inquiries regarding goods and services. The role involves managing inbound calls, providing solutions, and maintaining a professional attitude throughout customer interactions.ResponsibilitiesManage large amounts of inbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callSeize opportunities to upsell products when they ariseSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedSkillsPrevious 3-6 months customer service or customer support experienceBasic computer skillsQuick learner and able to work independentlyStrong phone and verbal communication skills along with active listeningMust be 18 years of ageA background check applicable with state and federal laws will be requiredMust have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)Processor: Intel® Core™ i5-8250U Series or greaterMemory: 8GB on Windows 10 or 11 64 bitsScreen Resolution: 1280x768 or higher, dual monitors requiredUSB DSP headsetNo Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software neededFirewall must be enabled (Will be checked prior to allowing login to system)Must be hardwired to your modem or router/ No Wi-Fi or extendersPrevious 3-6 months call center or office background experienceCompany OverviewPowered by People. Elevated by Technology. At Five Star Solutions, we bridge the gap between digital innovation and human connection. It was founded in 1986, and is headquartered in Sioux Falls, South Dakota, USA, with a workforce of 1001-5000 employees. Its website is http://fivestarcallcenters.com/.