[Remote] Customer Service Technical Trainer

Note: The job is a remote job and is open to candidates in USA. Designed Conveyor Systems (DCS) is a company that specializes in custom material handling solutions. They are seeking a Customer Service Technical Trainer to lead hands-on training experiences for customers working with automated conveyor and PLC control systems, helping to build confidence and strengthen relationships with Maintenance and Operations teams.ResponsibilitiesTranslate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plansCoordinate vendor led training during projects and organize supporting documentationCommunicate clearly with Maintenance and Operations teams to ensure contract requirements are metTrack all completed trainings and gather feedback to continuously improve qualityIdentify when customers need additional support and schedule remedial training, including coordinating billingCapture video of maintenance procedures to support training documentationTravel up to 50 percent to customer and vendor sites to deliver and receive trainingSkillsHave at least two years of experience working with automated conveyor systems and PLC controlsUnderstand high and low voltage electrical systemsCan build structured training plans with clear goals and outcomesAre confident presenting technical information and helping teams truly understand itAre flexible and willing to support customers on weekends when neededBring strong customer service instincts and know how to listen, collaborate, and build trustStay organized and calm while balancing shifting priorities and evolving schedulesBenefitsKiller snack wallCasual work environmentFlexible PTOOpportunities to give back within the communityFamily-like cultureCasual, but focused, work environmentCompetitive salariesFlexibility and autonomyCommunity outreach projects throughout the yearCompany eventsCompany OverviewDesigned Conveyor Systems (DCS), founded in 1982, is a brand-agnostic systems integrator that provides custom full-scale warehouse designs and software solutions. It was founded in 1982, and is headquartered in Franklin, Tennessee, USA, with a workforce of 201-500 employees. Its website is https://www.designedconveyor.com/.Company H1B SponsorshipDesigned Conveyor Systems (DCS) has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.