[Remote] Customer Service Support Representative

Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking a Customer Service Support Representative to join their team in South San Francisco, CA. The role involves providing exceptional support to clients and patients, resolving inquiries, managing records, and ensuring HIPAA compliance.ResponsibilitiesAct a liaison between Labcorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting Labcorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceSkillsHigh School Diploma or GED equivalent3 months or more of experience in a customer service roleExperience with Salesforce.com and/or Laboratory Information SystemsWell-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applicationsStrong verbal and written communication skills and excellent ability to listen and respondCourteous with strong customer service orientationExcellent multitasking abilitiesStrong flexibility and the ability to manage and adapt to changing priorities quicklyCurrent or prior Labcorp experienceAssociate's degree or higherBilingual in English and Spanish highly desirable3 months or more of experience working in a call center environment3 months or more of experience in the healthcare industry, such as a physician's office, clinic or hospitalBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanEmployees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) PlanEmployees who are regularly scheduled to