[Remote] Customer Service Specialist (Remote)

Note: The job is a remote job and is open to candidates in USA. HB Travels Agency USA is committed to providing dependable, high-quality service to clients nationwide. They are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience, assisting clients with inquiries and ensuring a positive travel experience from start to finish.ResponsibilitiesRespond to customer inquiries via email, phone, and messaging platforms in a timely, professional mannerAssist clients with booking questions, modifications, cancellations, and special travel requestsProvide clear, accurate information on destinations, travel documentation, and agency processesTrack and update customer details to ensure accuracy and smooth communicationFollow up before and after travel to confirm details and gather feedbackHandle client concerns with patience, empathy, and strong problem-solving skillsSkillsStrong verbal and written communication skillsExperience in customer serviceHigh attention to detail and strong organizational habitsAbility to learn new tools, software, and systems quicklyA friendly, patient, and service-oriented attitudeExperience in travel, hospitality, or tourism is a plusBenefitsFully remote flexibility – work from anywhere with a schedule that fits your lifestyle.Travel perks, discounted rates, and industry-only benefits.Training and support to help you grow in the travel and customer care field.A collaborative, motivated team environment committed to exceptional service.Company OverviewHB Travels is a Massachusetts-based, home-operated travel agency dedicated to crafting unforgettable getaways, whether near or far. It was founded in 2022, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.hbtravels.net.