[Remote] Customer Service Specialist II #Full Time #Remote

Note: The job is a remote job and is open to candidates in USA. Orchestrate Consulting Group is dedicated to helping job seekers find opportunities that align with their career goals. They are seeking a Customer Service Specialist II to manage patient interactions, handle billing inquiries, and ensure accurate account updates. Responsibilities Handle a large volume of incoming phone calls from patients, insurance carriers, and physician offices Collect outstanding patient balances and establish payment arrangements Update patient and guarantor accounts with demographic and insurance information Address customer inquiries, disputes, and complaints, escalating as necessary Perform additional duties as required and assigned Skills High school graduate or GED certificate Minimum of 1 year of experience in a physician billing or third-party payer environment Understanding of contracts, insurance benefits, and billing requirements Ability to navigate the payer adjudication process Experience with patient financial and practice management systems, such as Epic Knowledge of medical terminology Previous call center or claims experience in an academic healthcare setting Experience with electronic billing systems Additional experience in a healthcare-related environment Benefits Comprehensive benefits package, including healthcare and paid time off Company Overview We orchestrate personalized job matches by curating the most attractive opportunities across the market, strategically surfacing positions that align with what job seekers are actively pursuing—not roles employers are struggling to fill. It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is