[Remote] Customer Service Specialist II #Full Time #Remote

Note: The job is a remote job and is open to candidates in USA. Columbia University Irving Medical Center is a top healthcare provider network seeking a Customer Service Specialist II. This role is primarily responsible for handling and resolving incoming calls from patients and insurance carriers, while also managing payment collections and updating patient information. Responsibilities Expeditiously handle large volume of calls Attempts to collect full payment from patient or guarantor Establishes payment arrangements per guidelines. Documents terms in billing system Applies of payments collected over the phone to each date of service Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate Performs other job duties as required and assigned Skills High school graduate or GED certificate is required A minimum of 1 years' experience in a physician billing or third party payer environment Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations Candidate must demonstrate the ability to understand and navigate the payer adjudication process Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred Knowledge of medical terminology is preferred Previous call center/claims experience in an academic healthcare setting is preferred Previous experience in an academic healthcare setting is preferred Benefits Healthcare Paid Time off Company Overview Columbia University Irving Medical Center is a clinical and educational enterprise that offers medical, dental, and nursing services. It is a sub-organization of Columbia University. It was founded in 1767, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Columbia University Irving Medical Center has a track record of offering H1B sponsorships, with 433 in 2025, 353 in 2024, 333 in 2023, 370 in 2022, 283 in 2021, 221 in 2020. Please note that this does not guarantee sponsorship for this specific role.