[Remote] Customer Service Specialist I

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Specialist I to handle inbound and outbound calls, document interactions, and provide excellent customer service while collaborating with team members. Responsibilities Handle inbound and outbound telephone calls to assist members and providers Document all calls, changes, and problems in the database and follow up on resolutions Provide excellent customer service while managing multiple tasks Collaborate with team members to ensure effective service delivery Utilize computer systems, including Microsoft Word, Excel, and Outlook Skills High School Diploma or GED required Minimum age of 18 years Prior call center experience Excellent verbal and interpersonal skills Ability to work afternoons, weekends, and evenings Experience in healthcare with provider networks and physician offices Bilingual in Spanish and English Strong problem-solving skills Experience with telephone systems and copier/fax machines Highly motivated and team-oriented Benefits Comprehensive benefits package including medical, dental, and vision insurance Flexible hybrid work environment with the ability to work remotely Opportunity for career advancement and continuous learning Two "Global Wellbeing Days" each year to focus on personal well-being Inclusive and supportive workplace culture Company Overview At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is