Remote Customer Service Specialist - Dental
We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures.
You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues.
Responsibilities:
• Product application guidance and step by step assistance
• Inbound and outbound customer calls to address product inquiries and help place orders
• Troubleshoot and work to resolve product or application issues, concerns, and complaints
• Document and update customer follow up records
• Work cooperatively and efficiently with the team to provide excellent customer service to all customers
• Develop and maintain a knowledge base of the evolving products and services
?Qualifications:
• Initiative, reliability, dependability, resource-fullness, and a "can do" attitude
• Assertiveness and confidence
• Respectful demeanor
• Ability to take take instruction and be coachable
• Previous experience in customer service
• Previous experience in dental office a plus
• Positive, friendly, patient, and professional demeanor
• Ability to build rapport with customers and team members
• Ability to deescalate unhappy customers
• Excellent written and verbal communication skills
• Ability to prioritize and multitask in a fast pace environment
• Computer literacy and ability to learn several platforms
• Stable High speed internet
• Remote work space free of noise and distraction
• Technology Savvy
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
• On-the-job training
• Paid time off
• Work from home
Shift:
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• Remote
Experience:
• Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
Apply Now
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You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues.
Responsibilities:
• Product application guidance and step by step assistance
• Inbound and outbound customer calls to address product inquiries and help place orders
• Troubleshoot and work to resolve product or application issues, concerns, and complaints
• Document and update customer follow up records
• Work cooperatively and efficiently with the team to provide excellent customer service to all customers
• Develop and maintain a knowledge base of the evolving products and services
?Qualifications:
• Initiative, reliability, dependability, resource-fullness, and a "can do" attitude
• Assertiveness and confidence
• Respectful demeanor
• Ability to take take instruction and be coachable
• Previous experience in customer service
• Previous experience in dental office a plus
• Positive, friendly, patient, and professional demeanor
• Ability to build rapport with customers and team members
• Ability to deescalate unhappy customers
• Excellent written and verbal communication skills
• Ability to prioritize and multitask in a fast pace environment
• Computer literacy and ability to learn several platforms
• Stable High speed internet
• Remote work space free of noise and distraction
• Technology Savvy
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
• On-the-job training
• Paid time off
• Work from home
Shift:
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• Remote
Experience:
• Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
Apply Now
For more such jobs please click here!