[Remote] Customer Service Specialist – Customer Services Contact Centre

Note: The job is a remote job and is open to candidates in USA. Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. As a Customer Service Specialist, you will respond to inquiries from members regarding benefit plans and government-sponsored health programs while ensuring a high level of customer satisfaction.ResponsibilitiesResponds to telephone inquiries from members with individual and group benefit plansResponds to telephone inquiries regarding general information on government-sponsored health programsFollows up customer requests to ensure complete handling of the caller’s inquiryMake suggestions for ways of improving workflows and processesRecord and forward customer feedback to the appropriate areasEducates customers on various aspects of Blue Cross plans, programs and claiming proceduresEducates customers regarding our online member site and mobile appLogs all calls for statistical purposesSkillsA wired network connection is requiredHandles complex inquiries independently, utilizing strong listening and problem-solving skillsWorks effectively with people, maintaining pleasant telephone mannerOptimistic outlook and positive approach in a busy environmentConduct research and analysis to determine the root of problems, and independently makes decisions on how to handle problems or unusual situationsAdjust procedures to fit specific circumstances within contract guidelinesAssumes ownership of the position and accountability for information relayed to customersAssess each customer and addresses the customer's needs effectivelyDemonstrates advanced customer service skills dailyA criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offerPreference will be given to those with previous call center experienceBilingual fluency in English and French is an assetCompany OverviewAlberta Health Services is a Health Care company. It was founded in 2009, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 10001+ employees. Its website is http://www.albertahealthservices.ca.