[Remote] Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. Acumen Group is partnering with a national health and benefits provider seeking experienced Customer Service Specialists to support member and provider inquiries related to benefits and claims. The role requires handling a high call volume and possessing knowledge of benefits terminology and insurance concepts.ResponsibilitiesSupport member and provider inquiries related to benefits and claimsSkills2+ years of customer service experience within health insurance or employee benefitsWorking knowledge of benefits terminology and insurance conceptsAbility to handle a high call volume (50+ calls per day)Intermediate computer skills (Microsoft Office, Teams, shared drives)BenefitsFully remoteEquipment provided by the clientFull-time: 40 hours per week (Monday–Friday)Contract-to-hire opportunityCompany OverviewAcumen Group offers financial outsourcing services and recruitment solutions. It was founded in 2006, and is headquartered in Hamilton, Hamilton, BMU, with a workforce of 201-500 employees. Its website is https://acumengroup.com.