[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. The Strickland Group is a family-driven agency within one of the largest insurance organizations in the country, aiming to disrupt the traditional insurance space with technology and human connection. They are seeking a Customer Service Specialist to deliver exceptional client experiences, manage communications, and build relationships with clients who have requested assistance in securing financial protection.ResponsibilitiesMaster company systems and products to deliver a first-class client experienceFollow up with warm leads and prior client inquiriesMeet with clients virtually via Zoom or phone during the sales processManage direct communication between clients and the companyCollaborate with your agency team to ensure smooth, professional client experiencesMeet or exceed performance goals to earn promotions and leadership opportunitiesMaintain state licensing requirements and compliance standardsAttend weekly virtual meetings for training and team developmentBuild and nurture client relationships through company-provided or self-generated leadsEducate clients on how our products help build and protect generational wealthSkillsAbility to work flexible hours — evenings and weekends as needed for clientsReliable cell phone, data, and Wi-Fi accessMust pass a background checkComplete carrier contracting requirementsActive Life & Health Insurance License (or willingness to obtain — we help you get licensed in 7–10 days)Strong time management and organization skillsExcellent communication skills — both on the phone and face-to-faceA servant leadership mindset focused on helping others3+ years of experience in sales, customer service, or a related fieldComfortable with technology and modern communication toolsBenefitsWork remotely with flexible training and schedulingPerformance-based bonuses and incentivesAnnual all-expense-paid trips for top producersDiscounted health and life insurance coverage optionsLeadership development and growth opportunities within the organizationThe Strickland Group provides the resources and guidance to help you obtain it in as little as 7–10 days.Company OverviewThe Strickland Group, led by Triston Strickland, is a premier agency in the Life Insurance Industry. It was founded in 2022, and is headquartered in Lumberton, North Carolina, US, with a workforce of 11-50 employees. Its website is https://thestricklandgroup1.com/.