Remote Customer Service Specialist

Major Responsibilities of the Role:As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.You will be responsible for effectively and efficiently handling customer inquiries regarding product warranty and requests to book service calls on appliances.You will complete transactions in real time, work simultaneously with multiple software applications, consistently follow-up on commitments in a timely manner and appropriately identify and escalate unresolved matters.Qualifications:Successful candidates must be fluently bilingual (French & English)Must possess a College or University degree or equivalent in experience and a minimum of two years of customer service experience.The candidate must also demonstrate strong customer service skills and display above-average team skills with a desire to contribute in a highly interdependent team environment.The successful candidate will be highly computer literate with keyboard skills.Ideal candidates will be dependable, self-sufficient, internally motivated, and highly committed to customer service.Candidates must be available to work a minimum of 40 hours each week within the following timeframes:Monday to Friday from 8:30 am to 6:30 pm ATLSaturdays from 1:00 pm to 6:00 pm ATLFiber-Op or comparable high speed internet must be available in your areaJob Types: Full-time, PermanentAdditional pay:Bonus payBenefits:Company eventsDental careDisability insuranceEmployee assistance programExtended health careLife insurancePaid time offStore discountVision careWellness programWork from homeSchedule:8 hour shiftMonday to FridayExperience:customer service: 1 year (required)Language:French (required)Work Location: Remote

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