Remote Customer Service Specialist - $24/Hour
Join our dynamic team at Aeetna as a Remote Customer Service Specialist! As a key member of our team, you'll provide exceptional support to patients navigating specialty drug treatments. This role requires strong communication skills, a proactive approach to problem-solving, and a passion for delivering empathetic and effective solutions. We offer a competitive salary of $24/hour, reflecting your skills and experience. If you thrive in a fast-paced environment and enjoy making a difference in people's lives, we encourage you to apply.
Job Details:
Hiring Organization: Aeetna
Post Name: Customer Service Specialist
Qualifications: Bachelor's Degree
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $24/Hour
Location: Remote (USA)
Responsibilities:
You will be the primary point of contact for patients requiring assistance with specialty drug requests and reorders. This includes:
Managing new and existing drug requests, including benefit verification.
Guiding patients through the process of entering new or reordered medications into the pharmacy system.
Collecting co-pays and other payments.
Obtaining necessary approvals.
Collaborating with insurance agencies, healthcare providers, and internal teams to monitor, resolve, and approve orders with financial or clinical issues.
Key Skills & Experience:
Minimum of one year of experience in a customer service role, handling a high volume of complex customer inquiries via phone.
Minimum of one year of experience with Windows-based applications (Windows, Microsoft Office, web browsing, email).
Proficient keyboarding skills.
Preferred Qualifications:
Experience in healthcare, benefits, insurance, medical terminology, or pharmacy.
About Aeetna & Benefits:
Aeetna is a leading health insurance provider committed to providing comprehensive and accessible healthcare solutions. We offer a variety of benefits, including:
Comprehensive health insurance plans (individual, family, employer-sponsored, government).
A network of providers offering discounted rates.
Medication management programs.
Wellness resources and programs.
Online tools and resources for managing your health and benefits.
24/7 medical assistance hotline.
Mental health support services.
Chronic disease management programs.
Commitments:
Premium payments are required to maintain coverage.
Co-pays and deductibles may apply depending on the plan.
Utilizing in-network providers is often recommended.
Understanding and complying with plan rules is essential.
Some plans may require pre-authorization for certain procedures or medications.
About Aeetna (Additional Information):
Aeetna is a major health insurance company in the US, offering a wide range of plans to individuals and employers. Registered Nurses (RNs) can connect with Aeetna through various avenues, including:
Aeetna coverage for a wide range of health services.
A network of healthcare providers, including doctors, hospitals, and clinics.
Case management opportunities.
Telehealth services.
Ready to make a difference? Apply now!
Apply Now
Apply Now
Job Details:
Hiring Organization: Aeetna
Post Name: Customer Service Specialist
Qualifications: Bachelor's Degree
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $24/Hour
Location: Remote (USA)
Responsibilities:
You will be the primary point of contact for patients requiring assistance with specialty drug requests and reorders. This includes:
Managing new and existing drug requests, including benefit verification.
Guiding patients through the process of entering new or reordered medications into the pharmacy system.
Collecting co-pays and other payments.
Obtaining necessary approvals.
Collaborating with insurance agencies, healthcare providers, and internal teams to monitor, resolve, and approve orders with financial or clinical issues.
Key Skills & Experience:
Minimum of one year of experience in a customer service role, handling a high volume of complex customer inquiries via phone.
Minimum of one year of experience with Windows-based applications (Windows, Microsoft Office, web browsing, email).
Proficient keyboarding skills.
Preferred Qualifications:
Experience in healthcare, benefits, insurance, medical terminology, or pharmacy.
About Aeetna & Benefits:
Aeetna is a leading health insurance provider committed to providing comprehensive and accessible healthcare solutions. We offer a variety of benefits, including:
Comprehensive health insurance plans (individual, family, employer-sponsored, government).
A network of providers offering discounted rates.
Medication management programs.
Wellness resources and programs.
Online tools and resources for managing your health and benefits.
24/7 medical assistance hotline.
Mental health support services.
Chronic disease management programs.
Commitments:
Premium payments are required to maintain coverage.
Co-pays and deductibles may apply depending on the plan.
Utilizing in-network providers is often recommended.
Understanding and complying with plan rules is essential.
Some plans may require pre-authorization for certain procedures or medications.
About Aeetna (Additional Information):
Aeetna is a major health insurance company in the US, offering a wide range of plans to individuals and employers. Registered Nurses (RNs) can connect with Aeetna through various avenues, including:
Aeetna coverage for a wide range of health services.
A network of healthcare providers, including doctors, hospitals, and clinics.
Case management opportunities.
Telehealth services.
Ready to make a difference? Apply now!
Apply Now
Apply Now