[Remote] Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. CommodityHero is a fast-growing global company focused on delivering high-quality digital products and services to customers worldwide. The Customer Support Specialist is responsible for providing excellent customer service, resolving inquiries, and ensuring a positive customer experience across all communication channels.ResponsibilitiesRespond to customer inquiries via email, chat, and/or phoneResolve issues efficiently while maintaining a high level of professionalismProvide accurate information about products and servicesDocument customer interactions and feedbackCollaborate with internal teams to improve customer experienceMaintain a positive and empathetic attitude toward customersSkillsPrevious experience in customer support or similar roleFluent English (written and spoken)Strong communication and problem-solving skillsAbility to work independently in a remote environmentGood internet connection and availability for full-time workCompany OverviewCommodityHero is an independent global education and intelligence platform focused on commodities, energy markets, and real-world trade execution. It was founded in 2022, and is headquartered in Dover, Delaware, USA, with a workforce of 11-50 employees. Its website is https://commodityhero.com.
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