[Remote] Customer Service Shift Lead

Note: The job is a remote job and is open to candidates in USA. Corpay is currently looking to hire a contract Customer Service Shift Lead within their Buyatab division. In this role, you will manage and resolve day-to-day escalated inquiries and assist with client escalation support while collaborating with internal teams.ResponsibilitiesWorking closely with the team, motivating, coaching, providing direction and feedback to workers during shiftsManaging and resolving day-to-day escalated inquiries from B2C customers in a timely mannerSpotting trends in customer issues to flag for the rest of the teamAssisting with client escalation supportAssisting management with monthly reportingFostering and maintaining the Buyatab culture and a positive work environmentSkillsHigh school diploma1+ years of customer service experience in a related fieldMust be located in VancouverExcellent interpersonal skills, both written and verbalAttention to detailSkilled at critical thinking and problem-solving and can not only clearly identify, define, and articulate problems, but develop creative solutions for themPassionate about ensuring a high standard of professionalism and providing stellar customer serviceFast learner and adept at both understanding and articulating new technologiesProficient in Microsoft Office Suite and can effectively research the internetPrior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not requiredPrior experience working with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, SlackBenefitsComprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day oneOptional company match RRSP programVirtual fitness classes offered company-wideTime-off including major holidays, vacation, sick, personal, & volunteer timeDiscounted gym membership ratePhilanthropic support with both local and national organizationsFun culture with company-wide contests and prizesCompany OverviewCorpay provides online payment solutions. It was founded in 1992, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://payments.corpay.com.



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