[Remote] Customer Service Senior Representative, Patient Scheduling - Express Scripts - Remote

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is a leading health services organization, and they are seeking a Customer Service Senior Representative to support the Central Nursing Team. This role involves assisting clients by clarifying information, resolving non-clinical problems, and coordinating nursing referrals while providing excellent customer service.

Responsibilities
• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches
• Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy
• Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service
• Work with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask
• Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion
• Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules
• Investigate/research issues and provide resolution
• Take initiative for problem solving with ability to multitask effectively and use critical thinking
• Correct and timely entry of data in appropriate systems

Skills
• High School education or GED required
• 5+ years of relevant Customer Service experience
• High proficiency and regular use of Excel and Outlook required
• A pro-active work ethic with ability to be managed/trained virtually
• Detail orientation
• Excellent written and oral professional communication skills
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions

Benefits
• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview
• We are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, CT, US, with a workforce of 10001+ employees. Its website is http://www.cigna.com.

Company H1B Sponsorship
• Cigna Healthcare has a track record of offering H1B sponsorships, with 442 in 2025, 335 in 2024, 324 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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