[Remote] Customer Service Representitive

Note: The job is a remote job and is open to candidates in USA. Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative to provide top-notch support to customers and floral partners via phone and email, ensuring an outstanding experience and resolving inquiries effectively.ResponsibilitiesProvide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and emailListen to customer inquiries, diagnose issues, and provide helpful solutionsAccurately identify and escalate complex technical issues to our engineering teamEnsure an outstanding experience for every customer by going the extra mile to resolve their concernsIdentify trends and suggest improvements to enhance our support processes and overall user experienceHelp customers and partners maximize their use of BloomNation's platform to grow their businessesSkillsProvide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and emailListen to customer inquiries, diagnose issues, and provide helpful solutionsAccurately identify and escalate complex technical issues to our engineering teamEnsure an outstanding experience for every customer by going the extra mile to resolve their concernsIdentify trends and suggest improvements to enhance our support processes and overall user experienceHelp customers and partners maximize their use of BloomNation's platform to grow their businessesYou're a friendly, optimistic, and caring individual who loves building relationshipsYou're excited to support local florists and be part of a growing startupYou're comfortable learning and using various support toolsYou can clearly and effectively communicate both in writing and over the phoneYou can work efficiently and maintain a positive attitude in a fast-paced environmentPrevious experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valuedExperience Salesforce or similar platforms is a plus!Spanish speaking is a plus!Company OverviewPromenade was founded as a business expansion of a fleet of industry-specific software platforms. It was founded in 2011, and is headquartered in Santa Monica, California, USA, with a workforce of 51-200 employees. Its website is https://getpromenade.com.



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