[Remote] Customer Service Representatives - Remote (TX, OK, CO, NV and NM Only)

Note: The job is a remote job and is open to candidates in USA. Sutherland is a telecommunications company seeking Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. The role involves handling various types of customer inquiries, problem-solving, and achieving sales targets while working remotely.ResponsibilitiesYou excel at handling various types of customer inquiriesYou are an active listener and can leverage probing questions to resolve issuesYou have a proven track record for hitting sales targetsYou bring an enthusiastic personalitySkillsExcellent verbal and written communication skills, strong multitasking abilitiesThe drive to solve problems and meet goalsAbility to work in a fast paced, ever-changing environmentAbility to type 30 WPM with accuracyFamiliarity with Microsoft Office toolsExperience in customer service and salesHigh school diploma or equivalentProven work history related to the job field, 1-3 years' experience utilizing those skills in a customer-facing roleMust successfully pass background check with reference checksBenefitsHourly WageAn 8-hour-per-day shift, 5 days per weekMedical, dental and vision benefitsPaid training & PTOAdvancement opportunities – 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandAll technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposesCompany OverviewSutherland is a digital transformation company that provides business process and technology management services. It was founded in 1986, and is headquartered in Pittsford, New York, USA, with a workforce of 10001+ employees. Its website is https://www.sutherlandglobal.com.