[Remote] Customer Service Representative (TX, ID, NV)

Note: The job is a remote job and is open to candidates in USA. REVOLVE is a next-generation fashion retailer targeting Millennial and Generation Z consumers. The Customer Service Representative will be responsible for answering inbound calls, chats, SMS, and emails, providing excellent customer support, and ensuring customer satisfaction through effective problem resolution. Responsibilities Answering inbound telephone calls and providing excellent customer support Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism Responsible for researching and resolving complaints to ensure customer retention and satisfaction Follow up on all written correspondence and escalate to customer service manager on duty as necessary Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Skills Ability to work in a team environment Ability to give and receive honest and direct feedback Strong customer orientation with desire and willingness to help Strong verbal and written communication skills Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output Knowledge of apparel construction and fabrication and various fashion categories Ability to work required overtime when business needs warrant Schedule flexibility as shifts can change based on needs of our customers Experience with Microsoft word and excel High School Diploma Type 50+ words per minute Ability to work autonomously in a virtual environment Must be reachable and available by telephone, email, and instant message during work hours Ability to meet set productivity standards on an ongoing basis Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) 1+ years in Customer Service, help desk or call center experience Type 60+ words per minute Working knowledge of website navigation Adept at using web-based software & tools Experience with Microsoft PowerPoint, Visio, Word, and Excel Benefits 50% or more off retail prices Free weekly lunches Pretty rad company parties Company Overview Revolve is a fashion company offering clothing, footwear, accessories, and beauty styles. It was founded in 2003, and is headquartered in Cerritos, California, USA, with a workforce of 501-1000 employees. Its website is