[Remote] Customer Service Representative (Travel Insurance)

Note: The job is a remote job and is open to candidates in USA. Integrated Specialty Coverages, LLC (ISC) is a technology and data-driven commercial MGA and insurance wholesaler. The Customer Service Representative serves as the first point of contact for customers seeking travel insurance, providing assistance with policy inquiries and ensuring a high-quality customer experience.ResponsibilitiesServe as a first point of contact for prospective and existing customers by answering inbound phone calls and responding through live chat in a professional, friendly, and timely mannerDeliver an A+ customer experience by actively listening, identifying customer needs, and providing accurate guidance on new and existing travel insurance policiesUse a consultative sales approach to qualify leads, ask thoughtful questions, recommend appropriate coverage options, and help customers select the best solution for their travel plansAssist existing policyholders with service-related questions, policy support, and general troubleshooting while ensuring clear communication and follow-throughMaintain a strong working knowledge of TravelInsurance.com products, carrier offerings, policy details, and key coverage differences in order to communicate information clearly and confidentlyAccurately document customer interactions and manage multiple conversations or tasks at once while maintaining attention to detail and service qualityDemonstrate a positive, proactive, and customer-focused mindset while contributing to team goals and supporting a high-quality customer experienceSkillsMinimum of 1 year of sales experience required; customer service experience in the travel insurance industry strongly preferredCurrent travel and/or property & casualty insurance license requiredMust be authorized to work in the United StatesStrong verbal and written communication skills, with the ability to explain coverage options and policy details clearly to customersStrong computer, email, and keyboarding skills, with comfort using phone and chat systems to support customers efficientlyFlexible, customer-focused, and dependable, with a positive attitude and the ability to adapt to changing business needs and work hoursInbound call center experience preferred, along with the ability to multitask effectively in a fast-paced, customer-facing environmentBenefitsEmployee Ownership Program - every eligible employee shares in the financial rewards that grow when the company growsProfessional development opportunitiesOwner Referral ProgramWork from home reimbursement for remote/hybrid rolesCanary emergency financial assistance programComprehensive medical, dental, visionLife/AD&D InsuranceConfidential, Employee Assistance ProgramHealth Savings Account, includes company contributionShort-term disabilityVoluntary benefits - supplemental accident, critical illness, hospital insuranceEmployee discounts401(k) Plan with company match contributionAddition Wealth Financial Wellness ProgramVarious Time Off Programs11 company paid holidaysCompany OverviewIntegrated Specialty Coverages (ISC) is a World-Class Program Administrator dedicated to underwriting excellence, client service, and customer experience. It was founded in 2016, and is headquartered in Harrison, New York, USA, with a workforce of 201-500 employees. Its website is https://www.iscmga.com.