Remote Customer Service Representative - Service Industry Scheduling Specialist
Join our dynamic team as a Remote Customer Service Representative - Service Industry Scheduling Specialist and unlock your potential for growth and success! As a key member of our team, you will play a vital role in providing top-notch customer service and scheduling support to our clients in the service industry. With a competitive compensation package and opportunities for professional development, this is an exciting opportunity to take your career to the next level.
We are a growing team dedicated to making a difference in the lives of people in the trades. At Pink Callers, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity.
About the Role:
Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
Coordinating and scheduling technicians for service calls, installations, and repairs
Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
Organizing documents, invoices, and client records
Processing customer payments and following up on overdue accounts
Assisting in the setup and implementation of ServiceTitan or similar dispatching software
Contributing to additional tasks to support the company's growth
Requirements:
Experience in scheduling or dispatching
Experience in the service industry (plumbing, HVAC, electrical services) is highly preferred
ServiceTitan experience (1+ year)
Proficiency in Google Suite and Slack
Excellent time management, multitasking, and problem-solving skills
Strong attention to detail and communication skills
Familiarity with industry terminology, processes, and materials is a plus
Must pass background check
Technical Requirements:
Desktop or Laptop with webcam & speakers and a second monitor
Operation System must be Windows or Mac based
Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
Supportable internet speeds and router easily accessible from your workspace
Position Details:
Remote, full-time position
Monday - Friday, 8am - 5pm MST (you do not have to live in this time zone)
Competitive compensation: $13 per hour
What We Offer:
Opportunities for professional growth and development
Competitive compensation package
Dynamic and supportive team environment
How to Apply:
If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look forward to hearing from you!
Apply Now
Apply Now
We are a growing team dedicated to making a difference in the lives of people in the trades. At Pink Callers, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity.
About the Role:
Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
Coordinating and scheduling technicians for service calls, installations, and repairs
Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
Organizing documents, invoices, and client records
Processing customer payments and following up on overdue accounts
Assisting in the setup and implementation of ServiceTitan or similar dispatching software
Contributing to additional tasks to support the company's growth
Requirements:
Experience in scheduling or dispatching
Experience in the service industry (plumbing, HVAC, electrical services) is highly preferred
ServiceTitan experience (1+ year)
Proficiency in Google Suite and Slack
Excellent time management, multitasking, and problem-solving skills
Strong attention to detail and communication skills
Familiarity with industry terminology, processes, and materials is a plus
Must pass background check
Technical Requirements:
Desktop or Laptop with webcam & speakers and a second monitor
Operation System must be Windows or Mac based
Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
Supportable internet speeds and router easily accessible from your workspace
Position Details:
Remote, full-time position
Monday - Friday, 8am - 5pm MST (you do not have to live in this time zone)
Competitive compensation: $13 per hour
What We Offer:
Opportunities for professional growth and development
Competitive compensation package
Dynamic and supportive team environment
How to Apply:
If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look forward to hearing from you!
Apply Now
Apply Now